Freight Shipping FAQ | Common Cross-Border Questions Answered

Find answers to common questions about freight shipping, customs clearance, and cross-border transportation between Canada and the United States.

General Freight Shipping

Frequently Asked Questions

How long does freight shipping take in Canada?

Domestic transit times vary by distance: adjacent provinces typically 1-2 days, cross-country 5-7 days standard service, 2-3 days expedited. Weather, traffic, and customs (for cross-border) can impact timing.

How much does freight shipping cost?

Costs depend on weight, dimensions, distance, service type, and equipment needs. LTL shipments start around $100-200 for short distances, while FTL typically costs $1-3 per mile depending on route and equipment. Request a quote for accurate pricing.

What is the difference between LTL and FTL?

LTL (Less Than Truckload) is for smaller shipments that share trailer space with other shippers - cost-effective for 150-15,000 lbs. FTL (Full Truckload) is exclusive trailer use for larger shipments, typically over 15,000 lbs, with faster transit and fewer touchpoints.

Do you ship to residential addresses?

Yes, we can arrange residential delivery throughout Canada and the US. Residential delivery typically requires liftgate service and may have additional fees compared to commercial delivery.

How do I prepare freight for shipping?

Palletize and shrinkwrap goods for LTL shipping. Use appropriate packaging and padding for fragile items. Label each piece clearly with destination and handling instructions. Provide accurate weight and dimensions. Complete shipping documentation (BOL, commercial invoice for cross-border).

What is a freight class?

Freight class is a standardized classification system (50-500) used for LTL pricing based on density, handling characteristics, and liability. Lower classes (denser items) cost less than higher classes. We can help determine the correct class for your freight.

Do you offer insurance?

Yes, we offer cargo insurance and declared value coverage to protect high-value shipments beyond standard carrier liability limits. We recommend additional coverage for valuable freight.

Can I track my shipment?

Yes, all shipments include tracking with status updates at key milestones. FTL and expedited shipments typically include real-time GPS tracking. You'll receive tracking information at booking.

What if my freight is damaged?

Inspect freight at delivery and note any damage on the delivery receipt. Take photos immediately. Contact us within 24 hours to initiate a damage claim. We'll guide you through the claims process.

How far in advance should I book freight?

For standard service, 1-2 days advance booking is typical. For specialized equipment, expedited service, or during peak seasons, book as far in advance as possible. Same-day booking may be available for expedited hotshot service.

Do you ship hazardous materials?

Yes, we work with TDG (Canada) and DOT (USA) certified carriers for hazardous materials. Proper classification, packaging, labeling, and documentation are required for hazmat shipments.

What happens if there are customs delays?

We monitor all cross-border shipments and communicate proactively about any customs holds. We work with customs brokers to resolve documentation issues quickly and keep you informed of status.

Freight Shipping FAQ - Your Questions Answered